In the second part of a two part episode, Fuel discusses the reasons why 2017 is the year of the hotel guest.
Before you listen to this episode, be sure to listen to part 1:
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Follow along at home with our full length blog post:
Great Examples of Surprise and Delight:
- Ritz Carlton – Joshy the Giraffe – http://www.huffingtonpost.com/chris-hurn/stuffed-giraffe-shows-wha_b_1524038.html
- Gaylord Opry: Guest Gift – http://www.amommystory.com/2012/03/a-crazy-example-of-great-service.html
- Sofitel & Novotel – Research on loyal guests for unique gifts (special occasion, general “thank you”)
- @HiltonSuggests Twitter Account → Managed full time, provides real-time answers to travel & hotel questions
In The News
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