Guest Messaging Solution for Hotels

Fuel’s guest messaging solution for hotels is an intuitive cross-channel platform that boosts loyalty, drives revenue, and improves customer engagement.
REQUEST DEMO

Increase Engagement, Loyalty & Revenue

Hotel Messaging Software Forges Stronger Connections With Guests

Our hotel messaging software is a tech tool that helps hoteliers communicate with guests quickly and easily across multiple channels, all from a single platform. It segments recipients and automates campaigns for increased efficiency and effectiveness, then measures results to foster data-driven decision-making that drives business growth.

Hotel guest messaging improves the customer experience by delivering timely, pertinent, and personalized information about booking details, marketing offers, and things to do in the destination.

Reporting vector

The Benefits of Hotel Messaging Software

Guest messaging software for hotels helps properties automate personalized SMS and email communications across the entire guest journey. From pre-arrival to post-stay, hotels can answer common questions, reduce front desk calls, promote upsells, and drive more direct bookings from a single platform.

Built-in reporting tracks opens, clicks, and engagement, giving hotels the insights needed to optimize campaigns and continuously improve the guest experience.

See Fuel’s GMS in Action

Fuel’s hotel messaging software is designed for hoteliers who want to forge stronger consumer connections and increase occupancy at their properties. Discover the benefits of integrating a guest messaging solution into your hotel’s day-to-day operations and overall marketing strategy today.

REQUEST DEMO

Email + SMS Marketing for Hotels

Connect with Your Guests

Take a multi-channel approach. Connect with your guests over email or via SMS text with our hotel messaging software.

Fuel SMS vector graphic

What Are the Top Features of Fuel’s Guest Messaging Solution for Hotels?

Flexible Segmentation and Targeting

Send automated, targeted campaigns to your guests based on their unique potential value, determined in real time through a holistic view of stay history, spending habits, profile, and other details.

Custom Messaging Throughout the Guest Journey

Build and deliver personalized, relevant messages to your guests. Our guest engagement platform helps you enhance the customer journey with proactive communications including: confirmation emails, welcome SMS texts, pre-arrival instructions, and post-stay satisfaction surveys.

Easy Drag-and-Drop Templates

No technical expertise required. Create professional email templates for marketing campaigns or one-off communications with our guest messaging software’s simple user interface.

Intelligent Profiling

Reach across your systems to gather guest attributes, including message engagement, website behavior, and PMS information. Combine them into a single customer view of each guest, allowing for true 1:1 marketing.

Predictive Send-Time Optimization

Guests receive messages at the precise times they are most likely to engage, based on their past history with your brand.

Frequently Asked Questions

Opera, Jonas Chorum, StayNTouch, IQware, Maestro, and Guestmate are compatible with Fuel's hotel messaging software.

Yes, you can easily filter out OTA emails within our messaging platform to customize campaign targeting.

Fuel's software allows you to create an unlimited number of profiles.

Fuel’s hotel messaging software easily links to your Google Analytics account.

Profile information can be utilized via the segmentation feature in Fuel’s guest messaging solution for hotels. This lets properties create multiple segments for marketing campaigns that reach the right people with the right message at the right time.

Reporting can be pulled via one of the many pre-installed reports. Reports can be easily created by hotel staff and can be pulled for each sent campaign.

Fuel’s guest messaging solution for hotels comes standard with four different, customizable performance dashboards.