There’s no instant way to improve your direct bookings, but these hotel direct. booking strategies combined with our hotel software systems can enhance the guest experience from pre-booking and beyond. Employing our industry-leading technology can provide customer-first, focused tactics to give your hotel the edge over OTAs and third-party sites. Read on to learn four […]
Hoteliers, the spray and pray approach to email is dead. Start utilizing consumer data to your advantage with triggered, rule-based and segmented email sends. Click below to learn more about the automated emails your hotel should be sending.
The hotel check-in process has long been an important, albeit tedious step in a hotel guest’s to-do list. But it’s becoming much easier to improve the hotel check-in process thanks to an advancement in user-friendly hotel software systems. Which is good, because improving guest satisfaction is becoming increasingly important for hotels to accomplish. In fact, […]
You may have an idea of what you want in a booking engine for your independent hotel. But do you know what should be 100% avoided when looking for a new booking engine? The quality of the technology you implement on your hotel website should not be ignored. Otherwise, you risk encountering many the pitfalls […]
Direct hotel bookings are reservations that a guest makes directly with a property. A direct booking is made with the hotel itself, rather than via a third-party such as an online travel agent, meta-search site, a managed travel service, or similar. The term ‘direct bookings’ typically refers to stays that are still booked online, usually […]
The hospitality industry has witnessed a significant shift towards digitalization, leading hotels to adopt digital keys as a way of improving internal operations, reducing costs, increasing direct sales, and enhancing hotel guest satisfaction. But if you’re still not convinced about the benefits of a hotel digital key and lock solution, you’ve come to the right […]
Technology helps you keep in touch with guests before, during, and after their stay. When most hotels think of hotel guest communication tips, your first thought is front desk staff training. But there’s more to it than that. Guest communication starts long before the front desk. Your internet presence and specialized software are key to […]
Contactless arrival and departures can seriously streamline hotel operations. Hotel mobile check out solutions let guests skip the front desk entirely. By putting the check-out process in your guest’s hands – literally – you can cut down on paperwork, wait times, and staff headaches. Self-service guest solutions are a win-win for hotels. There are three […]
While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests. In 2023, hotels need to use email marketing to stay competitive and relevant. It may seem […]
It’s a no brainer that brands are always attempting to boost awareness and sales via email marketing. Often they end up overloading consumer’s inboxes with irrelevant messages. Learn how to stand out with our tips.
Whether you consider yourself a hotel guest mobile messaging expert or are in the process of learning about this unique marketing channel, there are plenty of tricks of the trade that you can implement into your text messaging campaigns that will keep guests engaged and satisfaction high. In this article, we’ll look at some of […]