Technology helps you keep in touch with guests before, during, and after their stay. When most hotels think of hotel guest communication tips, your first thought is front desk staff training. But there’s more to it than that. Guest communication starts long before the front desk. Your internet presence and specialized software are key to […]
How to Succeed with Hotel SMS/Text Marketing: Launch, Manage & Perfect Your Campaigns
How to Win with Email Marketing Software for Hotels in 2023
While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests. In 2023, hotels need to use email marketing to stay competitive and relevant. It may seem […]
Hotel Email Marketing Best Practices for Better Strategies
It’s a no brainer that brands are always attempting to boost awareness and sales via email marketing. Often they end up overloading consumer’s inboxes with irrelevant messages. Learn how to stand out with our tips.
4 Hotel Direct Booking Strategies that Work
There’s no instant way to improve your direct bookings, but these hotel direct. booking strategies combined with our hotel software systems can enhance the guest experience from pre-booking and beyond. Employing our industry-leading technology can provide customer-first, focused tactics to give your hotel the edge over OTAs and third-party sites. Read on to learn four […]
Do’s and Don’ts of Hotel Guest Mobile Messaging
Whether you consider yourself a hotel guest mobile messaging expert or are in the process of learning about this unique marketing channel, there are plenty of tricks of the trade that you can implement into your text messaging campaigns that will keep guests engaged and satisfaction high. In this article, we’ll look at some of […]
3 Reasons Why People Are Unsubscribing From Your Hotels Emails & How To Fix It
Learn the top 5 reasons why guests are unsubscribing from your hotel emails and what you can do to improve list health, engagement, & retention.
15 Triggered Messages Your Hotel Should Be Sending To Your Guests
How your booking engine can drive upsells and RevPAG
“Up-selling” is a sales technique that refers to convincing customers to increase the amount they are spending from their initial purchase. Think magazines or candy bars by the cashier at the grocery store. For hotels, up-selling comes in a variety of forms, from upgrading to a higher-value room, selecting a value-added service, or choosing a […]
How to Improve the Hotel Check-In Process
The hotel check-in process has long been an important, albeit tedious step in a hotel guest’s to-do list. But it’s becoming much easier to improve the hotel check-in process thanks to an advancement in user-friendly hotel software systems. Which is good, because improving guest satisfaction is becoming increasingly important for hotels to accomplish. In fact, […]
6 Reasons Why You Should Switch Your Hotel Booking Engine Right Now
How to Improve Hotel Guest Satisfaction
There’s no magic button or single solution for improving hotel guest satisfaction. If hotels want to elevate the guest experience, it will take rolling up sleeves and digging into customer data and implementing cutting-edge hotel software systems that’s proven to make a positive difference in guest satisfaction and hotel ROI. If you’re looking how to […]