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Software

8 Ways Hotel Mobile Check-out Solutions Benefit Guests & Hotels

February 23, 2023 by Laurel Clayton

Contactless arrival and departures can seriously streamline hotel operations. Hotel mobile check out solutions let guests skip the front desk entirely. By putting the check-out process in your guest’s hands – literally – you can cut down on paperwork, wait times, and staff headaches.   Self-service guest solutions are a win-win for hotels. There are three […]

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Categories: Software

4 Hotel Direct Booking Strategies that Work

November 1, 2022 by Fuel

There’s no instant way to improve your direct bookings, but these hotel direct. booking strategies combined with our hotel software systems can enhance the guest experience from pre-booking and beyond. Employing our industry-leading technology can provide customer-first, focused tactics to give your hotel the edge over OTAs and third-party sites. Read on to learn four […]

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Categories: Software, User Experience

Woman texting on her smartphone.

Do’s and Don’ts of Hotel Guest Mobile Messaging

September 27, 2022 by Fuel

Whether you consider yourself a hotel guest mobile messaging expert or are in the process of learning about this unique marketing channel, there are plenty of tricks of the trade that you can implement into your text messaging campaigns that will keep guests engaged and satisfaction high. In this article, we’ll look at some of […]

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Categories: Software, User Experience

people lined up at a hotel front desk

How to Improve the Hotel Check-In Process

July 26, 2022 by Fuel

The hotel check-in process has long been an important, albeit tedious step in a hotel guest’s to-do list. But it’s becoming much easier to improve the hotel check-in process thanks to an advancement in user-friendly hotel software systems. Which is good, because improving guest satisfaction is becoming increasingly important for hotels to accomplish. In fact, […]

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Categories: Software, User Experience

Man using hotel booking engine software

6 Reasons Why You Should Switch Your Hotel Booking Engine Right Now

July 13, 2022 by Fuel

We've seen it all before. Difficult to use. Incompatibility. Missing essential features. Hoteliers continue to use booking engines that miss the mark and get in the way of success. If your booking engine falls under one of these categories, you are missing out on direct revenue. We gathered some of the most common reasons why [...]
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Categories: Software, User Experience

man in hotel lobby looking at smartphone

11 Reasons Why Hotels Should Have Mobile Apps

April 21, 2022 by Fuel

According to a study by New York University, nearly two-thirds of brand and independent hotels say they plan to adopt mobile app functionality by the end of 2022. In the past, we’ve discussed why 2021 would be a big year for hotels to transition to a contactless experience, but the numbers suggest that 2022 may […]

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Categories: Software, User Experience

Hotel room guest opening hotel room door.

Small Hotel Booking Software: 4 Features to Look For

December 21, 2021 by Fuel

Small hotel booking software should pack a big punch. By that, we mean a software solution that has key features to make your hotel's guest booking experience memorable in all the right ways. With the right features, smaller properties can drive more direct bookings, reduce reliance on OTAs, and build relationships with guests that last. [...]
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Categories: Software

Man using chat message app on smartphone

4 Ways Guest Messaging Software Improves Hotel Performance

November 22, 2021 by Fuel

As technology advances, so do the ways hotels are able to communicate with guests effectively. This has led to guest messaging becoming an effective channel for hotels to build guest relationships and improve overall operations. Combined with supporting hotel software systems, guest messaging software can boost customer satisfaction, staff efficiency, and ultimately your bottom line. [...]
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Categories: E-mail, Software

Person receiving and sending emails via phone

5 Benefits of a GMS in the Hotel Industry

October 25, 2021 by Fuel

The benefits of a guest messaging system (GMS) in the hotel industry extend to both the hotel and the guest. In the end, when you use the right hotel software technology, you’re ultimately providing better service and an enhanced experience for your guests through valuable insights and personalization. At the same time, guest messaging software will [...]
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Categories: Software

woman using smartphone in hotel lobby

5 Reasons Your Hotel Should Be Using a Hotel Digital Key

August 27, 2021 by Fuel

No matter the size of your hotel, hoteliers can benefit from the ease of use and functionality of a mobile app with hotel digital key software. That’s because the best digital key software helps hotels increase revenue per guest, is customizable to look and feel like your hotel’s website, and improve overall operational efficiency, all while enhancing […]

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Categories: Software

person holding phone to hotel door for keyless entry

Five Reasons You Can Expect Hotel Apps To Be Required in 2021

July 8, 2021 by Fuel

Mobile apps for independent hotels are quickly becoming something every guest expects. From touch-free convenience, to additional revenue, this is why your property has to get one in 2021.

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Categories: Software, User Experience

Your CRM System Will Determine How (and if) Your Hotel Recovers From COVID-19

May 29, 2020 by Fuel

The United States is quickly reopening from the COVID-19 lockdowns and the pent-up demand by travelers is almost palpable.  In the Myrtle Beach area alone, we are seeing nearly 100% increases in daily revenue, as shown in this graph. However, this is not a long-term trend, this is a short correction of bookings due to [...]
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Categories: E-mail, Software

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