Hotel Guest Messaging Solution

Increase engagement, loyalty, and drive more revenue with relevant, timely marketing campaigns tailored to your guests.

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INCREASE ENGAGEMENT, LOYALTY & REVENUE

An Intelligent, Cross-Channel Marketing Solution

Fuel GMS’ easy-to-use design editor will assist you in creating engaging messages with eye-catching, drag and drop templates. Create messages that reach guests during every touchpoint of the guest life cycle. From pre-arrival to post-stay, via SMS or email.
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In-Depth Reporting to Measure Success

Track campaign performance in real-time with our guest messaging solution’s reporting suite. Build custom reports and measure open rate, clicks, and more. Make confident hotel marketing decisions using data driven insights.

See Fuel GMS in action

Discover the benefits of adding a GMS to your property’s day-to-day operations and overall marketing strategy today.

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EMAIL + SMS MARKETING FOR HOTELS

Connect with Your Guests

Take a multi-channel approach. Connect with your guests over email or via text. In addition to email marketing, Fuel GMS can create SMS campaigns to reach guests on the go.
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FUEL GMS FEATURES

Flexible Segmentation and Targeting

Send your own automated, targeted campaigns to guests based on their unique potential value determined in real-time through a holistic view of stay history, spending habits, profile, and more.

Custom Messaging Throughout the Guest Journey

Build and deliver personalized, relevant messages to your guests. Send confirmation emails, welcome SMS texts, pre arrival instructions, post-stay satisfaction surveys, and much more. Improve the guest journey with proactive communication.

Easy Drag-and-Drop Templates

No technical expertise required. Create professional email templates for marketing campaigns or one-off messages in a simple user interface.

Intelligent Profiling

Combine guest attributes from across your systems, including message engagement, website behavior, and PMS information, into a single customer view of each guest, allowing for true 1:1 marketing.

Predictive Send Time Optimization

Guests will receive messages at the precise times they are most likely to engage, based on their past history with your brand.

Frequently Asked Questions

The Fuel Guest Messaging Solution interfaces with Opera, ChorumPM, Stay N Touch, IQware, Maestro, and Guestmate.

With the Fuel Guest Messaging Solution, you can easily filter out OTA emails for detailed campaign targeting customization.

The Fuel Guest Messaging Solution allows for the creation of an unlimited number of profiles.

The Fuel Guest Messaging Solution easily links to your Google Analytics account for deeper reporting insights.

With the Fuel Guest Messaging Solution, profile information can be utilized via our solution's segmentation feature. This lets properties create multiple segments for marketing campaigns that reach the right people with the right message at the right time.

Reporting can be pulled via one of the many pre-installed reports. Reports can be easily created by hotel staff and can be pulled for each sent campaign.

The Fuel Guest Messaging Solution comes standard with four different customizable performance dashboards.