If you’re looking to get your revenue numbers up, your room rate can’t be the only element you’re targeting. Focusing on room revenue alone will make you miss the bigger picture: guests are willing to spend more on extras (dining, activities, upgrades) that make their stay feel special. When implemented correctly, an upsell is part of a holistic experience that feels personalized, thoughtful, and memorable. Done right, upsells actually build guest satisfaction, […]
